Wait while the printer completes the calibration, and then touch OK. Electrical contacts contain sensitive electronic components that can damage easily. The Print Quality Diagnostics Page helps you determine if the printer needs to be aligned, or if the printheads need to be cleaned, or if the linefeed needs to be calibrated. After trying the preceding guidelines, try to print again. White gaps or dark lines in Test Pattern 3. Colored paper, or paper that has already been printed on, even on the other side, can cause the alignment to fail.

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Example of Test Pattern 1. Click the Apple menu, then click System Preferences.

The Virtual Agent is currently unavailable. Leaving photo paper in the tray might cause decreased print quality. Print another Print Quality Diagnostics Page.

Loading Paper and Envelopes for the HP Officejet Pro 8500A (A910) e-All-in-One Printer Series

Do not touch the printhead nozzles. Images that have been enlarged too much might appear fuzzy or blurry. This process takes about 20 seconds. Lift the output tray. Open the carriage access door, and then touch Change Printhead on the control panel. If the alignment page fails to print, or if a page prints and the error message displays after the Print Quality Diagnostics page showed no white lines in the color blocks in Test Pattern 2, skip to the solution at the end of this document to service the printer.


Would you like to view the product details page for the new product? Thank you for your patience. Hold the printhead by its sides, and then 9a10 the electrical contacts on the printhead with the cloth.

Lower the printhead latch.

Modify your browser’s settings to allow Javascript to execute. There is no reason to clean, align or calibrate, or to replace printheads or ink cartridges.

Introduction This document contains steps for printing a self-test report from the product. Disconnect the power cord.

HP Officejet Pro A e-All-in-One Printer series – A | HP® Customer Support

If the ink tubes are bundled correctly and are up kinkedcontinue to the next step. Please make a different selection, or visit the product homepage. On the printer control panel, press the Setup button.

If you have trouble viewing the video or to view the video in a different a90, click here to play the video on YouTube. Make sure to shake the other printhead back and forth six times before installing it. Europe, Middle East, Africa. On the product touch screen, touch the Right Arrow to display the second navigation screen. Look at the color blocks labeled Test Pattern 2. Wait for the product to initialize the printheads and print an alignment page.


Product has been exchanged: If you are prompted to install softwareclick Download and Install to complete the installation. What if I do not know my wireless network name or password?

HP Officejet Pro A (A) All-in-One Printer Series – Print a Test Page | HP® Customer Support

Contact HP Support to schedule a repair or replacement. Asia Pacific and Oceania.

jp Wait while the printer aligns the printheads and prints an alignment page, and then touch OK. Check the Print in Grayscale setting Follow these steps to check the grayscale settings.